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Security

We take your security very seriously at Smarttecnutrition.com. That's why any transactions you make over our website are processed through 3D Securecode and you will be asked by your bank to complete the 3D Securecode page. All transactions are instantly encrypted and completely safe, and all your credit card details are securely passed to our provider, Sagepay, for approval, so we not only do not see your credit card details, they're also not stored in any of our databases.

Delivery

At present, free delivery is offered to all mainland UK Smart-Tec customers on selected orders. Customers will be informed of any delivery charge before ordering. Goods will normally be dispatched within 24 hours and delivered within 1-2 working days. Our free delivery service will deliver your goods Mon-Friday between 8am and 6pm. Our carriers cannot give specific delivery time. We possible we will email Parcelforce tracking.

Free delivery, where provided, applies to the UK mainland only. Occasionally deliveries can be delayed for reasons out with our control. We cannot be held responsible for losses relating to late or failed deliveries.

Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. We cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note. We must be notified via e-mail within 72 hours of delivery of any damaged packaging.

Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. The charge for delivery and restocking will be £15. Any orders cancelled once they have been dispatched will also incur a £15 delivery and restocking charge.

While we will make every endeavour to deliver your products at the time promised, we accept no liability for any incidental expenses caused by late or failed deliveries, or for any damage caused to property while delivering or installing your goods.

Pricing

All prices quoted are correct at time of going to press, due to circumstances beyond our control these may change, including rate of Value Added Tax. The price levied will be confirmed at the time of ordering.

Incorrect/Faulty goods must be returned to us before replacements will be dispatched.

We strive to keep the majority of the products listed on our website in stock at all times. Occasionally some items are out of stock. If you order an item that is out of stock, we will contact you within 24 hours (1 working day) and advise you when the item is due back in or of any comparable product that is available.

Refunds will be made in the original payment method and within 14 days of our receipt of goods. All refunds must be authorised by our staff.

Your right to cancel

If goods have been dispatched, you have the right to return goods within 30 days of receipt of your goods. The cost of postage, packaging and insurance to return the goods will be borne by the customer and goods must be received by us in perfect condition and in their original packaging. The cost of delivering the goods will be deducted from any refund. There may be a re-stocking charge. If goods are not received back in perfect condition and in their original packaging, we reserve the right not to accept the goods at our warehouse and/or not to issue a refund or credit. Any costs to redeliver the goods will be payable in advance by the customer. If the goods have been removed from their original packaging or assembled, your right to cancel may be forfeited.

Under distance selling regulations, you have a 7 day right to cancel. We must be notified of your intention to cancel in writing and the cost to return the goods will be the responsibility of the customer.

No cancellation of order will be accepted after 30 days from delivery of goods.

Data protection

All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Smart-Tec which would be of interest to you. You must tell us if you do not wish us to do so.

Complaints

Smart-Tec take all of our customers seriously and we try to offer them the best possible service available, however if you feel you have something to complain about you may direct it to info@smarttecnutrition.com you will be guaranteed a quick response.

Disclaimer

Smart-Tec endeavour to keep product information as up to date as possible. However, specifications are liable to change without notice. Product photographs are intended to illustrate the particular product but may occasionally, not reflect the product as sold. Please call for further details on any particular product.

While every effort is made to provide accurate and up to date information, Smart-Tec cannot be held responsible for any errors or omission on our website or brochures.

Although Smart-Tec endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If a pricing is discovered or an order is placed at the erroneous price we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

While every care has been taken to ensure that this website is virus-free, Smart-Tec accepts no liability for viruses or virus damage as result of using this website.

The terms of the contract do not effect your statutory rights.