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How much is delivery?

Delivery is free on all UK mainland orders over £20, the price you see is the price you pay.

How long will it take to get my order?

We try to dispatch same day if you order before 1pm on a normal weekday, and normally customers get their goods within 1-2 days after that.

How do you dispatch your goods?

We use Parcel Force for all orders.

Will I need to sign for my goods?

Normally, yes, but if you're not in when the courier arrives it'll be dropped off at your local Post Office and you'll be left a card so you can collect it yourself.

What do I do if my goods don't arrive?

Obviously most orders do arrive safely and promptly, but on the odd occasion that your parcel goes astray in the postal service, wait five days from dispatch and then get in touch, either via our Twitter or shoot us an email and we'll chase it up.

Is ordering online secure?

Yes, Smart-Tec uses a super secure 256-bit encryption. We also don't retain your card details. All payments go through the 3D securecode process and your bank will ask you for your card password.

Can I order over the phone?

Online only at present.

Delivery Details:

Orders placed before midday will normally be dispatched the same day via courier, and will normally arrive within 1-3 days after dispatch but if it's been 5 days and there's still no sign of your sports nutrition either drop us an email or send us a quick Tweet and we'll chase it up for you.

Delivery is only available to UK mainland. Delivery of the Goods shall be made by the Seller delivering the Goods to the place in the United Kingdom as specified in the Buyer's order and/or the Seller's acceptance as the location to which the Goods are to be delivered by the Seller.

Delivery dates (and times) are approximate.

Returns:

Returned Goods must be unopened and unused (unless faulty) and all return carriage must be paid for by the Buyer.

Goods cannot be returned without the prior written consent of Smart-Tec and must be within 7 days of the Buyer receiving the item.

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